Job Title: Release & Support Administrator.
Salary: £18-23,000 per annum, negotiable dependent on experience.
Start Date: January 2019.
Are you an IT professional searching for an exciting opportunity within the Development team of a rapidly growing organisation? Do you want to join a growing team and company, playing a critical role in the continued progression of their product suite / solutions? If this exciting new opportunity might be the one for you, then please contact me immediately to discuss further.
An exceptional new opportunity has become available for an enthusiastic Release & Support Administrator to join a successful and expanding Development team in Cardiff . The customer are currently experiencing continued growth of their project portfolio and they are seeking enthusiastic and ambitious individuals to continue and further their success. Within this exciting new position, you will have responsibility for both Development releases and for the company's Helpdesk function.
Within this exciting new function, you will touch on many areas of the business, working with Developers, Sales and Marketing professionals, as well as Project Managers.
We anticipate that the successful applicant for this position will have the following responsibilities:
*managing the releases of the company's applications and databases.
*communicating progress and outcomes to clients.
*managing the Helpdesk, to ensure that client requests are acted upon and closed.
*promptly and accurately prioritising the cases in the support queue.
*resolve cases where possible.
*allocate support cases to appropriate team members to progress and solve.
*update clients on progress and status of cases.
*report to Line Managers on Helpdesk numbers and statuses / progess.
*ensure cases meet KPI's of client SLA's.
*escalate cases / issues when necessary.
*monitor case progress and ensure resolution.
*liaise with clients and or third parties when necessary.
We anticipate that the skills and knowledge required to prove successful in the role will be:
*academic background in IT (Systems Support or Software Development preferred), or commensurate commercial experience.
*the products are highly configurable software applications. As such, its imperative that the successful candidate be a fast learner who will quickly become proficient in the systems functions.
*capable of interpreting client context and applying to a system.
*ability to effectively communicate technical information in non-technical terms. Ability to communicate professionally, both by phone and by email.
*ability to cultivate positive working relationships with client and co-workers alike.
*analytical and troubleshooting skills.
*ability to work independently is a must.
*proven results-oriented person with a focus on delivery.
This is a fantastic new opportunity to join a dynamic organisation during an exciting period of sustained growth, working on a wide range of interesting and varied projects. Opportunities for progression alongside the continued expansion of the business mean that this a chance to join a team for a successful future for both yourself and for the business.
Should you feel that you possess the skills and enthusiasm to succeed within this exceptional new opportunity for a Release & Support Administrator, then please contact us for further information and details.
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