An award-winning employer has an exciting opportunity for a Network Support Engineer to provide advanced technical support for customers as part of a managed solutions offering.
Role: Network Support Engineer
Location : Exeter with some occasional travel
Salary: £32k-£36k p.a. plus bonus, on call allowance and benefits.
We are looking for a confident individual who has solid experience working in complex WAN/LAN/WLAN andVoIP ready environments.
This is a varied role for a market-leading communications company; you will understand customer solutions in order to provide advanced effective support to meet agreed service levels. As such you will interact with customers, other support staff, engineers, providers and, if required, manufacturers of the equipment. Additional responsibilities will centre around the documentation of day-to-day work via a bespoke fault ticketing system, actively updating and reviewing installation documentation using software such as Microsoft Visio and Excel and working with a broad range of IP networking equipment and protocols such as VLAN's, IGP's, FHRP, DHCP, QoS and firewalls.
Desired skills are Cisco CCNP R&S, Cisco CCNP SEC, Cisco-Meraki CMNA, Cisco SMB R/S & WLAN, VoIP Network Readiness. Perhaps you will have multi-vendor experience but a solid understanding of TCP/IP is a must. WLAN experience is also required with a preference for Cisco Meraki, Ruckas or Alcatel-Lucent/Aruba.
As you will be explaining complex technical issues to a non-technical audience (at times) excellent written and verbal communication skills are needed. You will also be well-organised and have experience in delivering and supporting WAN, LAN, WLAN, Security and VoIP ready networks in multi-vendor environments.
In return for your expertise you can expect a first-class working environment, friendly team, competeive salary/bonus and the best in industry training. As you might expect there is a rota system for on-call working (one week in three) and you will be well rewarded for this even if you aren't called upon.
Send me your CV for immediate consideration and prompt feedback.
This is a full-time, permanent role.
prosperIS is a recruitment consultancy specialised in the provision of skilled Data Specialists, Network Engineers and Cisco specialists.
We believe this role is commutable from many parts of Exeter, Exmouth, Dawlish, Torquay, Taunton, Torbay, Newton Abbot and many parts of Devon.
No terminology used in this advert is intended to discriminate on the grounds of race, sex, age, disability etc...